Refund policy

Return & Exchange Policy

At Salish Sea Soapworks, we’re proud of the products we make and want you to be delighted with your order. If you’re not completely satisfied, we’re happy to offer a full refund—just let us know!

Timeframe: Products must be returned within 30 days of your purchase date.

How to Return

Step 1: Email us at info@salishseasoapworks.com with:

  • Your name
  • Order number
  • Items you’d like to return

We’ll reply within three business days with a return authorization.

Step 2: Package your products securely to prevent damage during transit.

Step 3: Send your return to:
 Salish Sea Soapworks
 1207 Terrace Drive
 Friday Harbor, WA 98250

Note: Return shipping costs are the customer’s responsibility. We highly recommend using a trackable carrier, as we cannot refund lost returns.

Step 4: Most returns are processed within two business days of receipt. You’ll receive an email confirmation when your return or exchange has been processed.

How to Exchange

For damaged or imperfect products:

  • Let us know within one week of receiving your order.
  • Email us at info@salishseasoapworks.com with a brief description and, if possible, photos of the issue.
  • We’ll send a replacement at our cost right away.

For other exchanges:

  • Email us at info@salishseasoapworks.com to start your request.
  • Once we receive the returned item, we’ll issue store credit, which can be used toward any other product.

Other Terms for Returns & Exchanges

  • We accept used products only if soaps are more than 60% of their original weight and bottles are not empty or nearly empty.
  • Shipping costs are non-refundable.
  • Promotions or discounts are not refunded; store credit for exchanges is based on the purchase price only.
  • If a refund to the original payment method isn’t possible, we’ll issue a store credit.
  • Purchases made with gift cards or store credit will be reimbursed as store credit.
  • Free promotional items or gifts included with your order are not eligible for return or exchange.
  • Returns or exchanges must be initiated within 30 days of purchase.

Special Circumstances

If your situation doesn’t fit neatly into the above, please reach out at info@salishseasoapworks.com and we’ll work together to find a solution.

We’re reasonable people, and we know you are too—let’s make it right!

Returns & Exchanges – Quick FAQ

Can I return a product?

Yes! We want you to be delighted with your order. Returns are accepted within 30 days of purchase, and we’ll issue a full refund for eligible items.

How do I start a return?

  1. Email info@salishseasoapworks.com with your name, order number, and items to return.
  2. We’ll send a return authorization within three business days.
  3. Package your items securely and send to:
     Salish Sea Soapworks
     1207 Terrace Drive
     Friday Harbor, WA 98250
  4. Use a trackable carrier, as we can’t refund lost returns.

Do I get a refund for shipping?

No—return shipping costs are the customer’s responsibility.

How long does it take to process a return?

Most returns are processed within two business days of receipt. You’ll get an email confirmation when it’s complete.

How do I exchange a product?

  • Damaged or imperfect items: Contact us within one week of receiving your order. Email us a description and, if possible, photos. We’ll send a replacement at our cost.
  • Other exchanges: Email us to start the request. Once we receive your returned item, we’ll issue store credit to use on any product.